Terms and Conditions


This Exzy Company Limited. Terms and Conditions, along with the Privacy Policy, constitute an Agreement established by and between Exzy Company Limited. and the Customer by virtue of the Customer registration to the Services through the company ‘s official sale channel. and is effective as of the date of the Customer registration to the Services (the “Effective Date”). By accepting the Agreement, the Customer confirms that they have read, understood and accepted its contents.

Please also review our Privacy Policy, which is part of the Agreement and can be viewed here. The Privacy Policy describes how we collect and handle any information gathered from the Customer and other users of the Services. By accessing or using Services, the Customer accepts Privacy Policy and expressly consents to the collection, use, storage, processing, and disclosure of your information in accordance with our Privacy Policy.

The Agreement comprised of Exzy Company Limited Terms and Conditions and Privacy Policy and any Addendum(s) attached thereto and exclusively govern the entire contractual relationship between the Customer and Exzy Company Limited. relating to the subject matter herein and supersedes any prior written or oral arrangements or other provisions between the Parties, with respect to the subject matter hereof and by execution hereof Customer agrees thereto.

In the event of any conflict between the Agreement and any Addendum thereto, the provisions of the Agreement take precedence.

Parties to the Agreement are bound by the following provisions.


The following terms shall have the meanings specified below:

“Account,” – means any account created by the Customer subscribing to Services.

“License” – means the authority to use Maia Chatbot giving to the customer.

“Agent” means a named user(s) in the Service employed by the Customer to operate Services for or on behalf of the Customer.

“Confidential Information” means all information, whether written or oral, provided by the disclosing party to the receiving party and which (i) is known by the receiving party to be confidential; (ii) is marked as or stated to be confidential.

Customer,“ or”Client “ means the organization who purchased the services from Exzy company Limited. 

“Platform“ means a group of software and hardware that is provided by Exzy Company Limited to customers.

“Documents” means any relevant document that is, or may be, related to the Agreement, including, but not limited to, applicable Addendum(s).

“End-User” means any person with whom the Customer or its Agents interact with while using Services.

“Personal Data/Personal Information” means personal data within the meaning of the Regulation of the Thailand PDPA (Personal Data Protection Act

“Services” means the services and products supplied by the Company to the Customer under the Agreement.

“Main service” means the services that is the main products of Exzy Company Limited including, Visitar, Meet in Touch, Co Desk, Locker Space and Workplace Plus

“Sub-Processor” means entities in which software, goods, or services are used by the Company in order to run a business, in particular, to provide Services.

“Visitar” means the platform for managing visitors who arrive and are invited to a building developed by Exzy Company Limited.

“Meet in Touch” means the platform for managing meeting rooms for corporate 

“Locker space” or “Smart Locker” mean the platform for managing lockers.

“CoDesk” means the platform for managing the shared hot seat for corporate.

“Workplace plus” or “Smart workplace software suite” is defined as a group of products including Visitar, Meet in Touch, Locker Space and CoDesk listed above developed by Exzy Company Limited

“Maia” is a chatbot user interface and its computational engine to access all services under the workplace plus platform.

All terms derived from The Thailand PDPA, such as “Data Controller,” “Personal Information,” “Personal Data,” “Data Breach,” “Processing,” or “Processor,” should be understood in line with their regular meaning coming from the regulation.

General statements
  1. This Chatbot service is an extension service of the main services listed under Workplace plus platform. The Chatbot is a simpler way to manage and book resources than the full functional web application. As it is an extension of the main service, the chatbot alone does not work properly without the main service.
  2. As Exzy Company Limited is in the B2B business. The users of this chatbot must be employees in the organization that is registered as Exzy’s Customer. The public users may not be able to use this Chatbot.
  3. Accepting these Terms and Conditions, along with the Privacy Policy, is a condition of using the Services provided by Exzy Company Limited. The Agreement, and the relevant Documents, exclusively govern the contractual relationship between the Customers and the Company.
Services description

Maia allows the End User with access to manage and book their company ‘s resources. Maia is a virtual assistant to book meeting rooms, find available workspace, hot seats, facilitate the booking and cancelling. Moreover, open lockers, notify when the user leaves items. Maia is an optional user interface to interact with those services besides the web application from the main service. Because Maia is an assistant which is an alternative channel. Its capability is different and limited to the main service customer purchase. For example, for the customer who purchases Meet in Touch, Maia can help them book the meeting room, but can not help find and book a hot seat.

Access and the use of Services
  1. Exzy Company Limited. Services are exclusively designated for business use and must be used only in accordance with their contractual intended purpose, aim, and the Agreement. Detailed guidelines concerning the proper use of the Services are described in the Acceptable Use Policy section below.
  2. Services can be accessed solely by registration from the backend process where Exzy Company Limited and the Customer mutually agree. The Customer and its employee shall use the existing Microsoft team account which is required for the identification and authentication of named users in the Service. New and/or additional users will be added to Maia chatbot indirectly from the main service web portal by the Customer. The adding can also be achieved by active directory sync or other software integration method depending on the contractual agreement defined or in the scope of work document (addendum).
  3. The user must be an employee within Exzy customer’s domain who is over 16 years of age to be able to properly use it. We. does not knowingly provide Services to any person under the age of 18.
  4. The user must be able to use Thai language and be able to type in Thai. Which is the main language used in the service.
  5. The Customer undertakes to use the Services exclusively for its own purpose and in a manner consistent with the currently effective law and the Agreement.
  6. The Customer is fully responsible for any and all contents, phrases, and entries (“Input”) added to the network in connection with the use of offered Services. Exzy Company Limited reserves the right to use the Input in the event of fraudulent or illegal activity of the Customer.
  7. The Customer understands and has become familiar with the technical requirements necessary to use the Services and has no objections in respect thereof. The Customer is aware of risk and threats connected with electronic data transmission.
  8. Exzy Company Limited reserves the right to access Customer accounts for technical and administrative purposes and for security reasons. The information obtained in such a manner shall not be processed or made available to any third parties unless required by the Customer or the provisions of law.
  9. The Customers of Exzy Company Limited.. Service declares that they will not use the Service in a way that may constitute a violation of laws.
  10. The Customer is responsible for paying the subscription fee or other model of payment depending on the contract made between Exzy Company Limited and the Customer. No payment may lead to the termination of the Maia service.
Acceptable Use Policy
  1. The Customer understands and agrees that Exzy Company Limited shall have no responsibility or liability whatsoever for any and all data and content provided by the Customer. In particular and without limitation, the Customer and its user may not:
    1. Hinder the functioning of Services, especially in the form of reverse engineering or hacking the Services, attempting to gain unauthorized access to the Services (or any portion thereof), or related systems, networks, or data;
    2. Use the Services in a way contradictory to the Agreement and causing a real danger for Exzy Company Limited.. For example, using the Services to generate or send unsolicited communications or communication judged to be spam, or otherwise cause Exzy Company Limited. to become impaired in its ability to provide the Service;
    3. Misrepresent or mask the origin of any data, content, or other information you submit. For example, by “spoofing,” “phishing,” manipulating headers or other identifiers, impersonating anyone else, or access the Services via another Customer’s account without their permission;
    4. Use the Services in a way which violates the rights of other individuals or laws;
    5. Promote or advertise products or services different from the one belonging to the Customer without legal basis;
    6. Sublicense, license, sell, lease, rent, or otherwise make available the Services or provide access to any third party;
    7. Copy, translate, disassemble, decompile, reverse engineer, or otherwise modify the Services in whole or in part, or create derivative works based thereon;
    8. Use the Services in any manner that is contrary to applicable law, including, without limitation, the unlawful usage of data, and transmitting information or data that is unlawful or infringes any copyright, patent, trademark, trade secret, or other intellectual property rights of others;
    9. Endanger, interfere, compromise or circumvent the privacy, use, and/or security of the Service, including, without limitation, submitting data or content that may contain viruses or other harmful components; or
    10. Breach any duty toward, or rights of, any person including, without limitation, rights of publicity or privacy, or take actions that can otherwise result in consumer fraud, product liability, tort, breach of contract, injury, or damage or harm of any kind to any person;
    11. Use the Services in any manner that interferes with or disrupts the integrity or performance of the Services and its components;
    12. Allow or encourage anyone else to commit any of the actions listed above.
  2. As a condition of using the Services, Customer’s instructions for the Processing of Personal Data shall comply with Data Protection Laws and Regulations. The Customer shall have sole responsibility for the accuracy, quality, and legality of Personal Data and the means by which Customer acquired Personal Data. The Customer shall

 (a) as required by applicable law, provide notice to its customers (End-Users), as well as obtain consent (if required) for processing and transferring Agents and End-Users Personal Data to the Company and its Third Party Service Providers; 

(b) be responsible for its employees, representatives, End-Users, and Agents that have access and use the Services; 

(c )  comply with any limitations or restrictions set forth in the Agreement, and 

(d) use the Services only in compliance with applicable law.

  1. All information, data, text, software, graphics, commentary, video, messages, or any other materials submitted by using the Service, (collectively, “Data”), is the property of the Customer. The Customer is solely responsible for Data collected, submitted, and generated by the Services. Exzy Company Limited is not responsible for the way the Customer uses the Services and Data.


  2. The Customer is responsible for procuring and maintaining the network connections that connect Your network to the Services, including, but not limited to, browser software that supports protocols used by the Company and to follow the Company’s procedures for accessing Services. We are not responsible for notifying Customer, Agents, or End-Users of any upgrades, fixes, or enhancements to any such software, or for any compromise of data, including Service Data, transmitted across computer networks or telecommunications facilities (including, but not limited to, the Internet) which are not owned, operated, or controlled by the Company. We assume no responsibility for the reliability or performance of any network connections as described in this section.


  3. The Customer shall prevent unauthorized access by third parties to the Service and shall also oblige its employees and Agents to comply with this obligation.


  4. Company does not warrant that the Services will be uninterrupted, timely, secure, error-free, or free from viruses or other malicious software, and no information or advice obtained by you from us or through the Services shall create any warranty not expressly stated in the Agreement.
Intellectual Property
  1. Maia chatbot is a registered as Exzy Company Limited intellectual property
  2. Exzy Company Limited. states that it has rights to intangible assets in the form of a graphic project of offered services and software, website, layout, and computer software, user interface, application flow, as well as to all Company signs, symbols, and trademarks used within its scope of business activity.
  3. The web application, mobile application and all information, content, material, graphics, products (including any software), UI, application flow, and layouts and services included on or otherwise made available to the user and the Customer t are its exclusive property of Exzy Company Limited. and are protected under applicable law.
  4. Unauthorized lending, sale, or granting of further licenses and sublicenses to the offered products and services by the Customer, or any other entity or person, without the express consent of Exzy Company Limited. is prohibited. Such acts are not deemed to be the proper use of Services.
  5. Exzy Company Limited regularly collects feedback and problems from Agents and Customers. The Customer acknowledges those parts of the idea will become a part of the Exzy Intellectual Property when it is implemented into Maia Chatbot. The customers shall not claim and ask Exzy Company Limited to pay for those ideas.

Data Protection Compliance

  1. In order to fulfill the contractual obligations of the Services, there will be the processing of personal data for the Customer. Exzy Company Limited. is dedicated to providing data protection and to promote compliance with rules set forth by, among others, the European Union.
  2. The Customer shall comply with Data Protection Laws and Regulations, including, without limitation, to be authorized to pass on personal data to Exzy Company Limited. for the purposes stipulated in the Agreement. Upon execution by the Customer, the DPA is hereby incorporated by reference herein into the terms of the Agreement.
  3. Any observation or breach of data protection may be reported via contact@exzy.me  (or via support e-mail of the Service you use).
  4. Exzy Company Limited will never sell, rent, or lease Customer service data to any third party. We will not share Customer service data with third parties, except as permitted by the Agreement and in order to provide, secure, and support the Services.
Privacy Policy

Exzy Company Limited receives personal data from the Customer, employees of the Customer, as well as the Customer’s End-Users during the Agreement, such data shall be collected, processed, and used by Exzy Company Limited. as described in our Privacy Policy.

  1. Exzy Company Limited. guarantees the highest quality of its operations to ensure accessibility and continuity of offered Services in accordance with their use and purpose.
  2. Exzy Company Limited does not guarantee the compatibility of offered Services with other producers’ software. The Customer shall bear responsibility for the choice and consequences following from the use of other software, including its applicability to the Customer’s objectives. Please be aware that due to the complexity of long-distance data transmission, there is no possibility to ensure absolute security, accessibility, and continuity of the provided Service.
  3. Exzy Company Limited. shall bear no liability in particular for:
    1. all negative consequences being the result of force majeure;
    2. phrases and entries added to the network by the Customer and End-Users in connection with the use of offered Services;
    3. unlawful and inconsistent with the Agreement usage of Services;
    4. disturbances in accessibility of offered Services not caused by Exzy Company Limited;
    5. damages suffered by the Customer, End-User, or any other person or entity having arisen due to the third-party claims, suspension or closing of the account by the Customer, or for other reasons arising from the Customer’s fault;
    6. damage incurred by the Customer, End-Users, or any other person or entity as a result of Customer’s third party usage of Services that enable or prevent the Customer or End-Users from accessing the provided Services;
  4. Exzy Company Limited. advises the Customer that restrictions or impairments of the Service may arise which are beyond the control of Exzy Company Limited., including, without limitation, actions of third parties who do not act on behalf of LiveChat, Inc., force majeure, fires, strikes, accidents, and technical conditions beyond the control of Exzy Company Limited., e.g. the Internet. The hardware, software, and technical infrastructure used by the Customer can also influence the Services. Any delay or default affecting the availability, functionality, or timely performance of the Services caused by such circumstances will not constitute a breach of the Agreement;


  1. Liability. The Company shall be liable for any direct damage caused to the Customer due to the non-compliance with its obligations under the Agreement, excluding the situation where the damages are the result of an action or omission for which the Company is not responsible.


  2. The Customer agrees to the following limitation of liability to the extent permitted by applicable law: the Customer expressly understands and agrees that the Company shall not be liable to the Customer for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (a) the use or the inability to use the Services; (b) statements or conduct of any third party on or in the Services; or © any other matter relating to the Services.